Last revised on April 23, 2014
Upgrademe collects information:
Your information is used to:
Please note that in order to fulfil your requests for paid services (e.g., Upgrademe Premium Services), your payment information is shared with payment processor.
If you have questions or comments please send them electronically or contact us at:
PO Box 466
Santa Clara, CA 95050
The mission of Upgrademe Inc. is to personalize your educational and professional journey, thereby enabling you to achieve your educational and career goals. The Company works to fulfill this mission by helping you connect with online and offline educational resources that are best fit for you through personalized recommendations using big data technology. Being part of Upgrademe Inc. provides you with the opportunity to share information about yourself with other students and professionals and communicate with them. Your account is set up to share the information that we have found the vast majority of our Users are interested in sharing. But the amount and type of information you decide to share, and with whom you share it, is up to you.
Here are the three main types of information on Upgrademe Inc.:
Information about yourself that you share. This is the information that your connections, other professionals, universities and companies see about you. This includes your profile and your contributions to discussions on Upgrademe Inc. Groups, or other community features Upgrademe Inc. may offer. You have control over what you share, and you can update information at any time.
Communication. Upgrademe Inc. helps you communicate with connections and other professionals. Some of this is one-to-one, some of it is in groups, and some of it is public discussion. You decide how much or how little you wish to communicate to individuals or groups.
Learning activity. The Company provides tools that you can use privately on Upgrademe Inc.. For example, you can search for and learn from online educational resources, or research K-12 schools or US universities. You can add notes for educational resources you consume and retrieve these notes for future use. Notes can also be added to universities that you review or visit. These actions and information can be maintained private or can be made public at your discretion.
Of course, maintaining your trust is our top concern, so we adhere to the following principles to protect your privacy:
Please read this policy and send us questions, concerns and suggestions here.
Your personal information is collected in the following ways:
In order to become a registered user, you must provide the following information to create an account: name, email address, and password. Without this minimal amount of information, you cannot create an Upgrademe Inc. account. Like other passwords, you should choose one that is known only by you. You acknowledge that this information is personal to you, and by creating an account on Upgrademe Inc.; you allow others, including Upgrademe Inc., to identify you and to allow Upgrademe to use your information in accordance with the User Agreement.
In order to connect with others on Upgrademe Inc., you may use the Services to send invitations either to their Upgrademe Inc. profiles or email addresses of people you know if they have not registered with Upgrademe Inc.. The names and email addresses of people whom you invite will be used to send your invitations and reminders as well as to allow Upgrademe Inc. to help expand your network. Please note that when you send an invitation to connect to another User, that User will have access to your email address because it is displayed in the invitation. Your Upgrademe Inc. connections will also have access to your email address. You may not invite anyone you do not know and trust to connect with you.
The company receives information when you interact with and use the Website, Upgrademe Inc. Applications (e.g. Upgrademe Inc. for iPhone, Android, etc.), and Upgrademe Inc. platform technology (such as Share on Upgrademe Inc. plugins for publishers). For example, we know when you click on ads, upload your address book, join groups, participate in polls, install an Upgrademe Inc. mobile application, share articles on Upgrademe Inc., etc.
To support the Services we provide at no cost to our Users, as well as provide a more relevant and useful experience for Users, we target and serve our own ads and third-party ads both on and off the site using ad networks. Ad networks include third party ad servers, ad agencies, ad exchanges, ad technology vendors and research firms.
We target ads to Users based on general profile categories (e.g., product managers in Texas) or on non-personally identifiable information inferred from a Users profile (e.g., industry, current or former company, school, compensation bracket, gender, age, ethnic origin, nationality, or other aspects of your life) in addition to a Users use of Upgrademe Inc. or their clicking on Upgrademe Inc. ad inventory. Upgrademe does not provide personally identifiable information to any third party ad network.
We use ad technology such as web beacons, pixels, anonymous ad network tags, and cookies to more effectively serve ads to our Users on and off Upgrademe Inc. through ad networks, as well as to collect anonymized, aggregated auditing, research and reporting for advertisers. Because your web browser requests advertisements and web beacons directly from ad network servers, these networks can view, edit or set their own cookies, just as if you had requested a web page from their site.
You may opt-out of ads served to you off Upgrademe Inc. here, by turning off Advertising Preferences. If you opt-out you may lose certain functionality of the Upgrademe Inc. Services, as well as the potential benefit of receiving ads that are targeted to your interests which, in turn, may limit your ability to fully realize the benefits of Upgrademe Inc. Services to build and leverage your educational and professional network.
Due to the communications standards on the internet, when you visit the Upgrademe Inc. website we automatically receive the URL of the site from which you came and the site to which you are going when you leave Upgrademe Inc.. Additionally, advertisers receive the URL of the page you were on when you click on an ad on Upgrademe Inc.. Upgrademe Inc. also receives the internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, your mobile device (including your UDID) and mobile operating system (if you are accessing Upgrademe Inc. using a mobile device), as well as the name of your ISP or your mobile carrier. Upgrademe Inc. may also receive location data passed to it from third-party services or GPS-enabled devices that you have enabled. Also, as described above in Sections 1.E. and 1.F., The link between your IP address and your personally identifiable information is not shared with third parties without your permission, except as described in Section 2.G (Compliance with Legal Process), below.
You have a right to access, modify, correct and eliminate the data you supplied to Upgrademe Inc.. If you update any of your information, Upgrademe Inc. may keep a copy of the information that you originally provided to us in our archives for uses documented in this policy. You may request deletion of your information at any time by contacting Upgrademe Inc. customer service. Customer service will respond to your request within 30 days. Please note, however that information you have shared with others, or that other Users have copied, may also remain visible even if you request its deletion.
Upgrademe Inc. will retain your information for so long as your account is active or as needed to provide you services. If you wish to close your account, you may do so here. Your information will be retained and used as necessary to comply with our legal obligations, resolve disputes, and enforce this Agreement.
As described in the User Agreement, The Company will communicate with you through email, notices posted on The Website, messages to your Upgrademe Inc. inbox, or through other means available through the service, including mobile text messages. We may send you a series of emails that help inform new Users about the features of the Services, and we will also send you service messages relating to the functioning of the Services. We may also send you messages with promotional information directly or on behalf of our partners, unless you have opted out of receiving promotional information.
You can change your e-mail and contact preferences at any time by logging into your account and changing your settings related to your email notification choices.
Please be aware that you cannot opt-out of receiving service messages from Upgrademe Inc.. Also, if we send communications to you via the carrier service with which you have a mobile communications subscription or otherwise have access, you understand you will pay any service fees associated with your receipt of messages on your mobile device (including text messaging charges).
Many communications you initiate through Upgrademe Inc. (e.g., an invitation sent to a non-User) will list your primary email address and name in the header of the message. Messages you initiate may also provide aggregate information about your network (for instance how many people are in your network), but will not list the people to whom you are directly connected. Other communications that you initiate through the Upgrademe Inc. website, like a request for an introduction, will list your name as the initiator but will not include your personal email address contact information. Your contact information will only be shared with another User if both of you have indicated that you would like to establish contact with each other.
Upgrademe uses information you provide to us (or to third parties with whom Upgrademe Inc. offers combined services) to customize your experience on The Website. For example, when you login to your account, the names of new Users who have recently joined your network or recent status updates from your connections may be displayed.
Upgrademe Inc. takes the privacy of Users very seriously, and does not sell, rent, or otherwise provide your personally identifiable information to third parties, except as described in this policy. Other personal information not published to your profile or generated through engagement with other Upgrademe Inc. services (Groups, Answers, Company Pages, etc.) is also not shared without your explicit consent or instructions (for example, to process payment information) unless, disclosure is reasonably necessary in The Company's opinion to: (1) comply with legal process, including, but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures; (2) enforce this Agreement; (3) respond to claims of a violation of the rights of third parties, whether or not the third party is a User, individual, or government agency; (4) respond to customer service inquiries; or (5) protect the rights, property, or personal safety of Upgrademe Inc., our Users or the public.
Upgrademe Inc. offers a public profile feature that allows Users to publish portions of their Upgrademe Inc. profile to the public internet. This public profile will be crawled by and displayed through search engines when someone searches for your name. You may opt-out of this feature by editing your account settings; however, Upgrademe Inc. does not warrant how often third-party search engines will update their caches, which may contain old public profile information.
Content distributed through Upgrademe Inc.âs sharing features and third party integrations may result in displaying some of your information outside of Upgrademe Inc.. For example, when you post content to an Upgrademe Inc. Group that is open for public discussion, your content, including your name as the contributor, may be displayed in search engine results.
The Company may provide aggregated anonymous data about the usage of the Services to third parties for purposes that it deems, in its sole discretion, to be appropriate, including to prospective advertisers on Upgrademe Inc..
Polls and Surveys may be conducted by Upgrademe Inc., Upgrademe Inc. Users or third parties. As a User, you may be invited to participate in polls and surveys from the Upgrademe Inc. website. Your selection may be random, or it may be based on your non-personally identifiable information, such as job title, geography, company size and/or industry. Whether or not you decide to participate in a poll or survey is completely up to you.
After you complete a poll, you may be given access to the aggregate responses of the poll on a results page. Some third parties may target advertisements to you on the results page based on your answers in the poll. Further, Upgrademe Inc. or third parties may follow up with you via an email message regarding your participation unless you have opted out of receiving email messages.
We may use third parties to deliver incentives to you to participate in surveys or polls. If the delivery of incentives requires your contact information, you may be asked to provide personally identifiable information to the third party fulfilling the incentive offer, which will only be used for the purpose of delivering incentives and/or verifying your contact information. It is up to you whether you provide this information, or whether you desire to take advantage of an incentive.
We will not disclose any personally identifiable information to any third parties in connection with the conduct of any polls or surveys. Your consent to use any personally identifiable information for the purposes set forth in the poll or survey will be explicitly requested by the party conducting it.
It is possible that The Company may need to disclose personal information, profile information and/or information about your activities as a Upgrademe Inc. User when required by subpoena or other legal process, or if Upgrademe Inc. has a good faith belief that disclosure is necessary to (a) investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (b) to enforce the User Agreement, to investigate and defend The Company against any third party claims or allegations, or to protect the security or integrity of The Website; and/or (c) to exercise or protect the rights, property or personal safety of Upgrademe Inc., our Users, employees, or others.
We may also disclose your personal information and other information you provide to another third party as part of a sale of the assets of Upgrademe Inc. , a subsidiary or division, or as the result of a change in control of the company. Any third party to which Upgrademe Inc. transfers or sells Upgrademe Inc.'s assets will have the right to continue to use the personal and other information that you provide to us.
You can review the personal information you provided to us and make any desired changes to the information you publish, or to the settings for your Upgrademe Inc. account including your email and contact preferences, at any time by logging in to your account on the Upgrademe Inc. website. Please be aware that even after your request for a change is processed, Upgrademe Inc. may, for a time, retain residual information about you in its backup and/or archival copies of its database.
Because the mission of Upgrademe Inc. is to enable users to reach their educational and professional goals, we have established default settings that we have found most students and professionals desire. Upgrademe Inc. profiles are defaulted to be private. Users can share their profiles with individuals of their choice in a confidential manner, or make their profiles completely public. Default settings for completely public profiles do not share test grades or marks.
Because Users may use and interact with Upgrademe Inc. in a variety of ways, and because those uses may change over time, we designed our settings to provide our users granular control over the information they share and whom they share it with. We encourage our Users to review their account settings and adjust them in accordance with their preferences.
Upgrademe Inc. accounts are also defaulted to allow Users to be contacted to participate in polls, surveys and partner advertising. Click here to change these settings.
You can close your account through the Upgrademe Inc. customer service site. If you close your Upgrademe Inc. account, we will remove your name and other personally identifiable information from our publicly viewable database. If you close your account, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain certain data contributed by you if Upgrademe Inc. believes it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally identifiable data, account recovery, or if required by law. Upgrademe Inc. may also retain and use your information if necessary to provide the Services to other Users. For example, just as an email you may send to another person through an email service provider resides in that persons inbox even after you delete it from your sent files or close your account, emails or messages you send on Upgrademe Inc. to other Users, as well as your contributions to Upgrademe Inc. Groups, may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that other Users have copied, may also remain visible. The Company disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information or any obligation not to delete the information. Upgrademe Inc. does not control when search engines update their cache, which may contain certain public profile information that has since been removed from Upgrademe's publicly viewable database.
As a User, you have certain obligations to other Users. Some of these obligations are imposed by applicable law and regulations, and others have become commonplace in user-friendly communities of like-minded members such as Upgrademe Inc.:
Individuals under the age of 18 may use our service with parent/ guardian or school permission and supervision.
Using the Upgrademe Inc. Services after a notice of changes has been sent to you or published on our site shall constitute consent to the changed terms or practices.
In order to help secure your personal information, access to your data on Upgrademe Inc. is password-protected, and sensitive data (such as credit card information) is protected by SSL encryption when it is exchanged between your web browser and the Upgrademe Inc. website. To protect any data you store on our servers, Upgrademe Inc. also regularly audits its system for possible vulnerabilities and attacks, and we use a tier-one secured-access data center. However, since the internet is not a 100% secure environment, we cannot ensure or warrant the security of any information you transmit to Upgrademe Inc.. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that emails, instant messaging, and similar means of communication with other Users of Upgrademe Inc. are not encrypted, and we strongly advise you not to communicate any confidential information through these means.